Privacy Policy
Your privacy matters to us. This page explains, in plain language, what personal information Guiding Supports Co collects, why we collect it, how we keep it safe, and what your rights are.
Last updated: November 2026
Who we are
Guiding Supports Co (ABN 64 698 622 294) provides NDIS support coordination and support work in Shepparton, Victoria, and the surrounding areas. We follow the Australian Privacy Principles in the Privacy Act 1988 and the NDIS Code of Conduct.
What information we collect
We only collect information we need to support you. This may include:
- your name, date of birth and contact details
- your NDIS number, plan details, goals and funding information
- information about your health, disability and support needs
- contact details for your family, carers, plan manager and other providers
- notes about the support we provide to you
How we collect it
We usually collect information directly from you, or from someone you've asked to help you, such as a family member, carer or advocate. With your permission, we may also get information from your plan manager, the NDIA or other providers.
On this website:
- Referral form: when you make a referral, the details you enter go straight to our secure client management system.
- Feedback form: you don't need to give your name. Your message is sent to our email. If you add a phone number or email, we'll only use it to reply to you.
Why we collect it
We use your information to provide and coordinate your supports, communicate with you, work with your plan manager and providers, write reports for your NDIS plan, and meet our legal and NDIS obligations.
Who we share it with
We will not share your information without your consent, unless the law requires or allows it, for example if there is a serious risk to someone's health or safety. With your consent, we may share information with:
- your plan manager and the providers involved in your supports
- the NDIA (National Disability Insurance Agency)
- your family, carers, guardian or advocate
We never sell your information.
How we keep it safe
We store information in secure, password-protected systems. Only people who need it to support you can see it. We keep records for as long as the law and the NDIS require, then destroy them securely.
Some of the online services we use, such as email, cloud storage and our website form service, may store or process information outside Australia. We choose services that take security and privacy seriously.
Seeing or correcting your information
You can ask to see the information we hold about you at any time, and ask us to correct anything that is wrong or out of date. Please contact us and we'll help you. If you need support to make a request, we're happy to assist.
Questions or complaints
If you have a question or a concern about your privacy, please talk to us first and we'll work with you to fix it.
If you're not happy with our response, you can contact:
- the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or at oaic.gov.au
- the NDIS Quality and Safeguards Commission on 1800 035 544
Contact us
Bronte Brown, Guiding Supports Co
Phone: 0417 390 712